Welcome to Natural Symphony. By accessing our website, purchasing our products, or receiving services at our clinic, you agree to be bound by the following Terms & Conditions. Please read them carefully. If you do not agree, you should discontinue use of our website and services.

1. General Information

Natural Symphony (“we”, “our”, “us”) provides massage therapy, wellness services, and natural body and hair care products both online and in-clinic at our Queensland location. These Terms & Conditions govern all interactions with our website, online store, and physical clinic services.

2. Use of Our Website

By using our website, you agree that:

• You will not use the website for unlawful, fraudulent, or harmful purposes.

• You will not attempt to interfere with website security, servers, or networks.

• You are responsible for ensuring your account details are accurate and secure.

• Content on the website, including images, product descriptions, and branding, is owned by Natural Symphony and protected by copyright.

We reserve the right to change or update website content at any time.

3. Online Orders & Payments

• All prices are listed in AUD unless stated otherwise.

• Payments must be completed through our approved secure payment processors.

• We reserve the right to reject or cancel an order in the event of error, unavailability of stock, fraudulent activity, or incomplete information.

• Once an order is placed, you agree to our Shipping Policy, Returns Policy, and Privacy Policy.

4. Shipping & Delivery

By placing an order, you acknowledge and accept the terms listed in our Shipping Policy, including:

• Processing times

• Domestic and international delivery timeframes

• Customs responsibilities

• Lost, delayed, or damaged parcel procedures

Delivery estimates are guidelines only. Natural Symphony is not responsible for delays outside our control.

5. Returns, Refunds & Exchanges

Our returns and refunds are governed by Australian Consumer Law (ACL). You are entitled to a remedy if goods are faulty, unsafe, or not as described.
Natural Symphony does not offer returns on opened cosmetic/personal-care products due to hygiene standards unless the item is faulty.

Full details are available in our Returns Policy.

6. In-Clinic Services – Massage & Wellness Treatments

6.1 Health Information & Consent

To ensure safe and appropriate treatment, clients must provide accurate health history and disclose any medical conditions, injuries, allergies, pregnancy, or other relevant information. Failure to disclose may affect the safety or suitability of treatment.

6.2 Right to Refuse Service

We may refuse or discontinue treatment if:

• The client presents with a medical condition requiring medical clearance

• The client behaves inappropriately or breaches professional boundaries

• The massage is contraindicated for health or safety reasons

6.3 Appointment Policy

• Bookings require accurate personal details and consent.

• Cancellations must comply with our 24-hour clinic policy.

• Late arrivals may receive a shortened treatment with full fee payable.

6.4 Professional Standards

All treatments follow recognised professional guidelines for remedial massage and therapeutic practice in Queensland.

7. Client Responsibilities

Clients and customers agree to:

• Provide accurate information when making bookings or purchases

• Use products as directed

• Follow aftercare provided by the therapist

• Arrive on time for appointments

• Behave respectfully toward staff

• Not misuse website content, booking systems, or store features

8. Privacy & Confidentiality

Natural Symphony complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
All personal and health information is collected, stored, and handled in accordance with our Privacy Policy, which covers:

• Sensitive health information

• Electronic and physical record-keeping

• Client confidentiality

• Website analytics and online data collection

• Your rights to access or correct your information

We never share client health information without consent unless required by law.

9. Limitation of Liability

To the extent permitted by Australian law:

• Natural Symphony is not liable for loss or damage caused by misuse of products, failure to follow instructions, or failure to disclose relevant health conditions.

• We are not liable for delays, interruptions, or service failures caused by third-party providers (postal services, internet providers, payment gateways, etc.)

• Massage and wellness treatments carry inherent risks; clients receive treatments at their own discretion and are responsible for communicating pain, discomfort, or concerns during the session.

Nothing in these Terms excludes your rights under the Australian Consumer Law.

10. Intellectual Property

All website content, including text, logos, graphics, branding, and product descriptions, is the property of Natural Symphony.
You may not copy, reproduce, distribute, or use our content for commercial purposes without written permission.

11. Third-Party Links

Our website may contain links to external sites. Natural Symphony is not responsible for the content, privacy policies, or practices of third-party websites.

12. Changes to These Terms

We may update these Terms & Conditions periodically.
Continued use of the website or services constitutes acceptance of the updated terms.

13. Contact Information

For any questions about these Terms & Conditions, please contact us:

Natural Symphony
Email: [Insert Email]
Phone: [Insert Number]
Address: [Insert Queensland Address]

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