Terms & Conditions
Last updated: 26 January 2026
Welcome to Natural Symphony. By accessing our website, purchasing our products, or receiving services at our clinic, you agree to be bound by the following Terms & Conditions.
Nothing in these Terms excludes, restricts, or modifies your rights under Australian Consumer Law (ACL) or applicable Queensland law.
1. General Information
Natural Symphony provides massage therapy, wellness services, and natural body and hair care products online and in-clinic in Queensland, Australia.
Information on this website is for general informational purposes only and is not medical advice, diagnosis, or treatment. Always consult a qualified health professional where appropriate.
2. Use of Our Website
By using our website, you agree that you will not:
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Use the site for unlawful, fraudulent, or harmful purposes
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Interfere with website security or functionality
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Misuse content, images, branding, or intellectual property
All website content is owned by Natural Symphony and protected by copyright.
3. Online Orders & Payments
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All prices are in AUD unless stated otherwise
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Payments are processed via secure third-party providers
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Orders are subject to acceptance and stock availability
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By placing an order, you agree to our Shipping Policy, Returns Policy, and Privacy Policy
We reserve the right to cancel orders in cases of error, fraud, or stock issues.
4. Shipping & Delivery
Shipping and delivery are governed by our Shipping Policy.
Delivery timeframes are estimates only and may vary due to courier operations or events outside our control.
Natural Symphony remains responsible for goods until they are delivered to the address provided, in accordance with Australian Consumer Law.
5. Returns, Refunds & Consumer Guarantees
Our returns policy operates in line with Australian Consumer Law.
You are entitled to a remedy if goods are faulty, unsafe, or not as described.
Due to hygiene standards, opened personal care and cosmetic products cannot be returned unless faulty.
6. In-Clinic Services – Massage & Wellness Treatments
6.1 Health Information & Consent
Clients must provide accurate and complete health information, including injuries, medical conditions, pregnancy, allergies, and medications.
Massage therapy is not a substitute for medical care.
6.2 Informed Consent
By receiving treatment, clients acknowledge:
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Massage carries inherent therapeutic risks
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They are responsible for communicating discomfort during treatment
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Therapists may modify or cease treatment if unsafe or contraindicated
6.3 Right to Refuse Service
We may refuse or stop treatment if:
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A condition requires medical clearance
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A client is intoxicated or behaves inappropriately
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Treatment is contraindicated for safety reasons
6.4 Appointment Policy
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24 hours’ notice is required for cancellations
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Late arrivals may result in reduced treatment time with full fee payable
7. Client Responsibilities
Clients and customers agree to:
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Provide accurate information
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Follow aftercare advice
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Use products as directed and patch-test where appropriate
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Behave respectfully toward staff
Failure to disclose relevant health information may affect the suitability and safety of treatment.
8. Privacy & Confidentiality
We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles.
Health and personal information is stored securely and handled according to our Privacy Policy.
9. Limitation of Liability (ACL Safe)
To the extent permitted by law, Natural Symphony is not liable for:
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Reactions or injuries resulting from undisclosed medical conditions
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Misuse of products or failure to follow instructions
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Service interruptions caused by third-party providers
Nothing in these Terms excludes your rights under Australian Consumer Law.
10. Product Disclaimer
Product information is general in nature. Results vary between individuals.
We are not responsible for allergic reactions where patch testing was not performed or where ingredients were clearly listed.
11. Intellectual Property
All branding, images, text, and content are the property of Natural Symphony and may not be reproduced without written permission.
12. Third-Party Links
We are not responsible for content or practices of external websites linked from our site.
13. Changes to These Terms
We may update these Terms periodically. Continued use of our website and services constitutes acceptance of any updates.
14. Governing Law
These Terms are governed by the laws of Queensland, Australia.
Any disputes fall under the jurisdiction of Queensland courts.
15. Contact Information
Natural Symphony
Email: [Insert Email]
Phone: [Insert Number]
Address: [Insert Queensland Address]