Privacy Policy
Last Updated: 1 February 2026
Natural Symphony (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal and sensitive information.
This Privacy Policy explains how we collect, use, store, and protect your information in accordance with:
-
The Privacy Act 1988 (Cth)
-
The Australian Privacy Principles (APPs)
-
Queensland health record and remedial massage record-keeping obligations
-
Online consumer privacy requirements
This policy applies to:
-
Clients attending our Queensland clinic for massage and complementary therapies
-
Customers purchasing products via our website
-
Individuals interacting with us by email, phone, social media, messaging, or online forms
-
1. Information We Collect
1.1 Clinic Clients (Massage & Complementary Therapies)
To provide safe and appropriate treatment, we collect:
-
Full name, date of birth, address, phone number, email
-
Emergency contact details
-
Health history, medical conditions, injuries, allergies, medications, pregnancy status, lifestyle factors
-
Treatment notes, practitioner observations, progress notes
-
Consent forms and booking history
-
Payment records (we do not store full card numbers)
This is Sensitive Health Information under Australian law.
1.2 Online Store Customers
We may collect:
-
Name, email, phone number
-
Shipping and billing address
-
Order and purchase history
-
Payment method (processed securely by third-party providers)
-
Website usage data (cookies, analytics, IP address)
-
2. How We Collect Information
We collect information via:
-
Client intake and consultation forms
-
Online bookings and website forms
-
Emails, phone calls, messages, and social media
-
Website cookies and analytics tools
-
Secure payment gateways (e.g. Stripe, PayPal, Wix Payments)
-
Booking and practice management systems used for appointments and records
-
3. Why We Collect Your Information
For Clinic Clients
-
Provide safe, tailored, and compliant massage treatments
-
Assess suitability and adapt treatments to your needs
-
Maintain legally required health records
-
Contact you about appointments or care
-
Meet professional, insurance, and legal obligations
-
For Online Customers
-
Process and deliver orders
-
Provide customer support
-
Improve website functionality and user experience
-
Send updates or promotions (only with consent)
-
4. Storage and Protection of Information
We take reasonable steps to protect your information from loss, misuse, unauthorised access, modification, or disclosure.
This includes:
-
Secure, password-protected digital systems
-
Locked storage for any physical records
-
Encrypted payment processing
-
Access limited to authorised persons only
-
Regular system and security updates
-
Health Record Retention
Health records are stored for a minimum of 7 years from the date of last treatment in line with Queensland therapeutic record-keeping standards.
5. Disclosure of Personal Information
We do not sell, rent, or trade your personal information.
We may disclose information only when necessary to:
-
Other healthcare providers (with your consent)
-
Emergency services where there is serious risk of harm
-
Law enforcement where legally required
-
Our insurer in the event of an incident or claim
-
Service providers assisting with our website, bookings, or IT systems
-
Payment processors for transactions
Your health information is never shared without your consent unless required by law.
6. Accessing or Correcting Your Information
You may request access to, or correction of, your personal or health information at any time.
Please contact us in writing at:
hello@naturalsymphony.com.au
We will respond within a reasonable timeframe as required by the Privacy Act.
7. Cookies and Website Analytics
Our website uses cookies and analytics tools to:
-
Improve user experience
-
Monitor website traffic and usage
-
Support online store functionality
You can adjust cookie settings through your browser.
8. Marketing Communications
We only send promotional or marketing emails if you have opted in.
You may unsubscribe at any time using the link provided.
We do not send health-related marketing without consent.
9. Overseas Data Storage & International Customers
Some of our digital systems or service providers may store data on secure servers located outside Australia.
Where this occurs, we take reasonable steps to ensure these providers comply with privacy obligations equivalent to Australian standards.
10. Privacy Complaints
If you have a concern or complaint about privacy, please contact:
Natural Symphony
Ormiston, Queensland
hello@naturalsymphony.com.au
If your concern is not resolved, you may contact:
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au